Business Solutions & Software Group Blog

On March 29th, Starship Technologies, a self-driving robotics company, announced a partnership with Domino’s Pizza Enterprises, a franchisor for the Domino’s Pizza brand in Australia, New Zealand, France, Belgium, The Netherlands, Japan, and Germany (totaling over 2,000 stores). This new affiliation allows Starship Technologies to build a fleet of autonomous delivery robots, helping Domino’s with its eventual delivery person shortage, based on the company’s growth estimates for the next 5-to-10 years.

Customer service can be tricky to gauge sometimes, as you don’t often hear about a consumer’s experience unless you provide exceptional service, or if you’re not providing good enough service. The problem here is that, unless you do something to improve the customer service you provide, you could very well lose them to your competition. What are some steps that your business can take to improve customer service?

The Internet has given modern businesses the ability to grow like never before. On the flip side of the coin, the Internet can quickly bring down a business if a dissatisfied customer chooses to broadcast their negative experience and opinions. Therefore, it’s essential to take customer service seriously.